For existing accounts: Please be sure to have your account number ready when placing your order and enter that number in the “Special Instructions” box when checking out.

We will do everything possible to ship your order complete within a reasonable time frame, usually within one week. Should you require your order by a specific date, CLEARLY indicate those instructions to us. Example, "Must have by...", "Ship to arrive no later then", "I need that item by... , call me if it is unavailable." etc.   You should enter that information in the “Special Instructions” box when checking out.

Question on an item? Send your questions to info@OasisSupply.com

Terms: All web site orders must be paid by credit card. For your protection, all orders can only be shipped to the billing address of your credit card. We accept Visa, MasterCard, Discover, and American Express. No COD's.

Pricing: All prices are wholesale. Orders are accepted on the condition that they are billed at the price prevailing on the date of shipment. Prices are subject to change without notice.

As a general rule our prices are roughly 15% to 50% off of retail list prices, depending on the item. Take advantage of our quantity discounts. The more you buy, the greater your discount and the less you will spend per item.

Freight: Orders will be shipped UPS Ground unless otherwise requested. Any request for upgraded shipping should be made during checkout under “Special Instructions”. The freight charge that appears on your receipt confirmation is the actual charge for all States except Alaska and Hawaii. For Alaska, Hawaii, and United States Territories: We will send via the U.S. Postal Service, a $10 additional service fee will be added to the postage.

Express Shipping Service: You should enter that information in the “Special Instructions” box when checking out. i.e. “Ship Next Day Air”, “Ship Second Day Air” etc.

We do offer free freight for large commercial customers. Call our toll free number and set this up with customer service, 800-441-3141.

Claims & Returns: All shortage claims must be reported to Oasis customer service via email, fax, or phone within three (3) days of receipt. No returns will be allowed without an Oasis return authorization. We reserve the right to refuse returned items for other than defective or wrongly shipped merchandise. You must make claims for damage directly with the delivery carrier. All damaged products, including the shipping container, must be kept for the carrier's inspection. Replacement merchandise will be shipped and billed to you. Your account will be credited for the damaged merchandise once the paperwork has been completed by the delivery carrier.

Edible items cannot be returned. Food items shipped during the summer months are shipped at the customer's risk. Edible decorations are brittle and easily damaged in shipping. While we do our best to pack them for you, some breakage is inevitable. Please order extra to insure you have enough. No refunds, replacements or returns. Seasonal items cannot be returned. Only sealed, unopened and unused merchandise in its original packaging will be accepted. A 25% restocking fee may be assessed on authorized returns.

We are unable to control the availability of many items and therefore may find it necessary to substitute similar items to the one that was ordered. If you do not want substitutions, please note this on your order, under “Special Instructions” when checking out.

International Customers: Our international minimum order is $150.00 U.S. We will pack and send your order as economically as possible. Enter your exact delivery address in the “Special Instructions” box when checking out. Shipping costs can only be determined once an order is placed. All shipping is calculated by the size of the package and the total weight. Once we receive your order, we will pack and weigh the order and if requested email a shipping quote. If you would like an idea of USPS shipping rates (postal rates), please visit the USPS website. Choose your country and estimate the weight of your order and the site will calculate several shipping options for you. We do add a handling fee of $10.00 to all international orders for completing customs paperwork and delivery of your package to the post office. Customers are responsible for all duty and import fees over and above the shipping costs. We sometimes require international customers to fax us a copy of the front and back of their credit card along with the top portion of their credit card statement showing the name, account number and billing address. Orders will only be shipped to the billing address of the credit card.

All prices are subject to change without notice

Thank you for your past, present, and future business!

Privacy Policy:The information we collect is used to improve the content of the Oasis Cake and Candy Supply Web Site, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates and is not shared with other organizations for commercial purposes. For each visitor to Oasis, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).

We collect the domain name and e-mail address (where possible) of visitors , the e-mail addresses of those who communicate with Oasis via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please request to be removed from our mailing list.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Cookies:We use cookies to store visitor’s preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users’ access or visit, and/or record past activity at a site in order to provide better service when visitors return to our site.

Updates:From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back to our Web site periodically.

Security:We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. When we transfer and receive certain types of sensitive information such as financial, we redirect visitors to a secure server.

All prices are subject to change without notice
If you have any questions at all please do not hesitate to call or email us.
Thank you for your past, present, and future business!